Grand Velas Riviera Maya
📍 Playa del Carmen/Playacar, Mexico
About this hotel
Location
The hotel is nestled between the beautiful Mexican Caribbean beaches and lush rainforest, just 35 minutes from Cancún International Airport (approximately 62 km).
Facilities
493 suites, 293 single rooms and 200 double rooms are available to guests in a 4-storey main building and 2 auxiliary buildings. Check-in and check-out are possible at any time at the 24-hour reception desk. Services such as a cloakroom, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access (for a fee) is provided in public areas. The complex has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, medical assistance, room service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service to explore the surrounding area.
Rooms
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and 1 smoking room.
Sports/Entertainment
Guests can strike that perfect balance between exercise and relaxation in one of the 4 indoor and outdoor pools. The freshwater pool area, which is in part heated, also has a children's pool. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols on the terrace invite guests to relax and unwind. The hotel offers an extensive outdoor sport and leisure programme, which includes cycling/mountain biking, bocce and beach volleyball. For a fee, guests can also enjoy golf and horse riding. A number of sports are available, including water sports such as paddle boating, catamaraning, kayaking and snorkelling. For a fee, guests can also enjoy windsurfing, jet skiing, motorboat rides and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, yoga and aerobics. There is a wellness area with a spa, a sauna and a beauty salon and, for an additional fee, a steam bath and massage treatments. Additional leisure activities include a kids' club, a dance club and a nightclub.
Meals
Various dining options are available, including a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. All-inclusive can be booked. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. For guests, alcoholic and non-alcoholic drinks are included.
Payment
The complex accepts the following credit cards: American Express, VISA and MasterCard.
Amenities
- ✓Air conditioning
- ✓24-hour reception
- ✓24-hour check-in
- ✓Hotel Safe
- ✓Currency Exchange
- ✓Cloakroom
- ✓Lifts
- ✓Café
- ✓Shops
- ✓Hairdresser
- ✓Bar(s)
- ✓Nightclub
- ✓Games room
- ✓Restaurant(s)
- ✓Restaurant(s) with air conditioning
- ✓Restaurant(s) with non-smoking area
- ✓Restaurant(s) with high-chairs
- ✓Conference Room
- ✓Internet access
- ✓WLAN access
- ✓Room Service
- ✓Laundry Service
- ✓Medical Assistance
- ✓Bicycle Hire
- ✓Car Park
- ✓Kids Club
- ✓Playground
- ✓Restaurant(s) with smoking area
Available rooms
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